Log in & Access Issues
Account Setup Email(s)
Unintegrated ProctorFree users will log into a ProctorFree-branded Student Portal. Those users are typically informed by their exam institution that they should expect an email from ProctorFree regarding account setup. Once the institution/instructor ...
Access Denied Error
In some instances, ProctorFree will open and display an "Access Denied" or a similar message on your institution's website when launching your exam. This may be due to enrollment settings, availability settings, required prerequisites, exam attempt ...
What do I do if ProctorFree Aborts during my session?
When completing a session with ProctorFree users who's computers don't meet our minimum requirements or experience technical issues (internet connectivity, too many background applications, etc) may find that ProctorFree will automatically abort ...
Why isn't my Test/Exam listed?
ProctorFree receives course, exam, and enrollment data directly from our Partners through integrated (automated) and unintegrated means. We cannot adjust information received - start/end dates, enrollment, etc. - without authorization from our ...
Using a Dual-Camera Device
ProctorFree supports dual-camera devices! During the compatibility check, if you have multiple cameras, you can select which camera to use for the duration of your session. Choosing your camera If your device has more than one camera, you'll be ...
How do I check my computer's processor?
ProctorFree's processor requirements can be found on our Technical Requirements page. In some instances, processors that meet our minimum requirements may still experience issues due to background applications. Prior to getting started with ...
My Exam Never Opened - Pop-up Settings
In some instances, your browser's pop-up settings may have prevented your exam from opening successfully in a new window. Please review the steps below for your browser to learn how to disable pop up blockers. 💬 Before troubleshooting, review all of ...
How can I clear my Cookies and Cache?
🧹 Occasionally, you may need to clear your browser's history and cache to resolve issues with ProctorFree — such as an exam that won't launch, a blank screen, or outdated content. Select your browser and operating system below for step-by-step ...
Which Internet Browser Should I Use?
ProctorFree's Desktop Application is compatible with all major browsers: Chrome Firefox Safari Internet Explorer 11+ 💬 Keep your browser up to date. ProctorFree may require that the latest updates have been installed for your browser to run ...