Log in & Access Issues
Account Setup Email(s)
ProctorFree Users whom have been informed by their exam institution that they should expect an email from ProctorFree regarding account setup are sent two emails. Account Verification Email [Example] - Originating mail server: us-west-2.amazonses.com ...
Why am I receiving an Access Denied message when my exam launches?
In some instances ProctorFree will open and display "Access Denied" or a similar message on your institutions website when launching your exam. This may be due to enrollment settings, availability settings, required prerequisites, exam attempt ...
What do I do if ProctorFree Aborts during my session?
When completing a session with ProctorFree users who's computers don't meet our minimum requirements or experience technical issues (internet connectivity, too many background applications, etc) may find that ProctorFree will automatically abort ...
Why isn't my Test/Exam listed?
ProctorFree receives course, exam, and enrollment data directly from our Partners through integrated (automated) and unintegrated means. We can not adjust information received (start/end dates, enrollment, etc) without authorization from our primary ...
How do I pick which camera I want my computer to use? (Dual Camera Device)
ProctorFree is currently unable to provide official support for dual camera devices. Below are some troubleshooting steps that users may attempt when utilizing these devices however these do not guarantee compatibility with ProctorFree. Known issues ...
How do I check my computer's processor?
ProctorFree's processor requirements can be found on our Technical Requirements page. In some instances, processors that meet our minimum requirements may still experience issues due to background applications. Prior to getting started with ...
My Exam Never Opened - Pop-up Settings
In some instances, your browser's pop-up settings may have prevented your exam from opening successfully in a new window. Before performing any troubleshooting steps review all open browser windows by clicking on your browser application towards the ...
How can I clear my Cookies and Cache?
Within your Firefox Browser: Click on the three horizontal bar in the top right-hand corner. Select options/preferences. Select privacy on the left side. Under history section, set the drop down box says "remember history" and select the blue link ...
Which Internet Browser Should I Use?
ProctorFree's Desktop Application is compatible with all major browsers; Chrome, Firefox, Safari, Opera, and Internet Explorer 11+. ProctorFree may require that the latest updates have been installed for your browser.