What do I do if ProctorFree Aborts during my session?
When completing a session with ProctorFree users who's computers don't meet our minimum requirements or experience technical issues (internet connectivity, too many background applications, etc) may find that ProctorFree will automatically abort during their session. If this occurs please contact our support team immediately through our Live Chat located in the bottom right-hand corner of all ProctorFree web pages. Our team will assist you with documenting the issue, informing your partner institution, and relaunching ProctorFree. We strongly advise that your make your professor aware immediately as well.
In instances where your camera crashes, ProctorFree Aborts, or issues are experienced completing your exam it is imperative that you relaunch ProctorFree before continuing with your exam. You should speak with your instructor prior to beginning your exam to understand in the event that you experience an issue whether you will need to close and relaunch your exam as well as ProctorFree, or simply relaunch ProctorFree while leaving your exam window open. Some exams will prevent re-entry/multiple attempts or may have time limitations preventing access after the initial launch. ProctorFree support staff will work with you to relaunch ProctorFree but will be unable to resolve potential re-entry/multiple attempt issues and will require assistance from your partner institution to do so.
When contacting ProctorFree regarding a camera crash or software abort during your session our team will request the information below to ensure we thoroughly document and inform all parties adequately;
Users of ProctorFree's services access them in one of three ways; through an integrated learning management system, logging in to ProctorFree's web portal, or through a custom integration with an institution's test delivery engine. If you're unsure ...
Desktop Application - Getting Started with ProctorFree
Before getting started with ProctorFree's Desktop Application be sure to review the Technical Requirements. ProctorFree's Desktop Application is compatible with all major web browsers and does not require the user to have Java installed on their ...
My Exam Never Opened - Pop-up Settings
In some instances, your browser's pop-up settings may have prevented your exam from opening successfully in a new window. Before performing any troubleshooting steps review all open browser windows by clicking on your browser application towards the ...
Desktop Application - Download and Install
This guide begins after you have already determined your designated access path for ProctorFree's Launch Portal. Windows From the ProctorFree Launch Portal Select an available link Complete payment if required. You will not be prompted for payment ...
Desktop Application - System Check
This guide begins after you've selected a link from the ProctorFree Launch Portal and have downloaded and installed the ProctorFree Desktop Application . During the System Check we'll ensure your camera, audio recorder, internet speed and processor ...