ProctorFree receives course, exam, and enrollment data directly from our Partners through integrated (automated) and unintegrated means. We cannot adjust information received - start/end dates, enrollment, etc. - without authorization from our primary contact at any Partner Institution.
💬 Make-ups and retests
In many instances where outdated information prevents an exam from displaying (a passed end date, course enrollment, etc.) but an instructor has made arrangements for a make-up or retest, that information must be pushed to ProctorFree through the Partner's Control Panel by the instructor, or emailed to the designated ProctorFree point of contact.
⚠️ Missing exam? If the desired Test/Exam is missing from your available list, contact our support team immediately through Live Chat, located in the bottom right-hand corner of all ProctorFree webpages.
We will work with you to record all relevant information - course and exam name, your student information, and partner information - and will then follow up directly with our primary contact at your Partner Institution to resolve the issue.
✅ Most issues are resolved within 24 hours.