In some instances, ProctorFree will open and display an "Access Denied" or a similar message on your institution's website when launching your exam. This may be due to enrollment settings, availability settings, required prerequisites, exam attempt settings, or outdated information.
| ProctorFree does not administer your exams or have access to review, address, and resolve these types of issues. |
What to do right away:
| Immediately contact our support team through our Live Chat, located in the bottom right-hand corner of all ProctorFree webpages. We can draft an alert to notify your institution of the issue. |
| You should make your instructor/administrator aware immediately as well. |
We will collect the information below from you and reach out directly to our point of contact at your partner institution to address the issue.
| In most cases, issues are resolved within 24 hours. Your institution will notify you once you can access the exam again. |
When contacting ProctorFree regarding an Access Denied (or similar) message being displayed when your exam opens in a new window, our team will request the following information to ensure we thoroughly document and inform all parties adequately:
| Student Name and Email |
| Course Name |
Exam Name
|