Access Denied Error

Access Denied Error

In some instances, ProctorFree will open and display an "Access Denied" or a similar message on your institution's website when launching your exam. This may be due to enrollment settings, availability settings, required prerequisites, exam attempt settings, or outdated information.

ProctorFree does not administer your exams or have access to review, address, and resolve these types of issues.

What to do right away:

Immediately contact our support team through our Live Chat, located in the bottom right-hand corner of all ProctorFree webpages. We can draft an alert to notify your institution of the issue. 
You should make your instructor/administrator aware immediately as well.

We will collect the information below from you and reach out directly to our point of contact at your partner institution to address the issue.

In most cases, issues are resolved within 24 hours. Your institution will notify you once you can access the exam again. 

When you contact us:

When contacting ProctorFree regarding an Access Denied (or similar) message being displayed when your exam opens in a new window, our team will request the following information to ensure we thoroughly document and inform all parties adequately:

Student Name and Email
Course Name
Exam Name

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