Account Setup Email(s)

ProctorFree Users whom have been informed by their exam institution that they should expect an email from ProctorFree regarding account setup are sent two emails.

Account Verification Email [Example] - Originating mail server: us-west-2.amazonses.com

Getting Started Instructions Email [Example] - Originating mail server: mail82.atl31.mcdlv.net

These emails originate from mail service providers utilized by ProctorFree but do not originate from the @proctorfree.com domain.

Both emails are masked to deliver as presenting from support@proctorfree.com, this may prevent successful email delivery to users utilizing corporate or government managed email domains. 

To resolve email delivery issues users will want to contact their email or IT administrator. The email or IT administrator will be able to push the emails to the users inbox from the domain level quarantine or may choose to alternatively whitelist the [ *@proctorfree.com ] domain to allow reliable future email delivery as well.

Users not utilizing a corporate or government managed email domain should check their SPAM / Junk folders, try utilizing the Forgot Password option, and contact the ProctorFree support team via the Live Chat.

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