Account Setup Email(s)
Unintegrated ProctorFree users will log into a ProctorFree-branded Student Portal. Those users are typically informed by their exam institution that they should expect an email from ProctorFree regarding account setup. Once the institution/instructor creates the user's account for them, they will receive the email below:
Within this email, you'll see:
- A long link near the top, used to set up your password to log in to the ProctorFree Student Portal.
- A link to the ProctorFree Student Portal directly (also where you can trigger a new Account Setup Email to be sent to you, using the Forgot Password option)
- A link to ProctorFree's 24/7 support team
| This email originates from mail service providers utilized by ProctorFree but does not originate from the @proctorfree.com domain. The email is masked to deliver as presenting from support@proctorfree.com. This may prevent successful email delivery to users utilizing corporate or government-managed email domains. |
If you're on a corporate or government-managed email domain
To resolve email delivery issues, users will want to contact their email or IT administrator. The email or IT administrator should be able to push emails to the users' inbox from the domain-level quarantine, or may choose to alternatively whitelist the [ *@proctorfree.com ] domain to allow reliable future email delivery.
If your IT team is not able to resolve the issue from their end, your institution may need to create a new account for you with a personal email address.
If you're not on a corporate or government-managed email domain
Users not accessing from a corporate or government-managed email domain should:
| Check their SPAM / Junk folders |
| Try utilizing the Forgot Password option |
| Contact the ProctorFree support team via the Live Chat |
| Please note that ProctorFree cannot assist with resolving the blocked message, but can notify your institution that an alternative method may be required. |
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