Desktop Application - System Check
During the System Check we'll ensure your camera, audio recorder, internet speed and processor meet our minimum requirements.
If using macOS Catalina (10.15+) you will receive a pop-up prompting you to enable the screen recording permissions required for using ProctorFree. Failure to do so may result in your institution electing to not accept your proctored session.
Tips for successfully completing the System Compatibility Check:
Close any extra programs or applications that are not required during your proctored session. Pay attention to the instructions provided by your institution in regards to what is, and what is not allowed during the exam, including any study guides.
Disconnect any additional monitors from your primary computer.
Verify your microphone and webcam are working properly.
When using laptop computers they should be connected to a power supply.
Ensure there aren't other unnecessary items using your internet bandwidth. An example would be someone streaming or downloading internet files in the next room.
If for some reason your machine did not pass the System Check; please reach out to our support team through the Live Chat button in the bottom righthand of all ProctorFree web pages for assistance!
Desktop Application - Download and Install
This guide begins after you have already determined your designated access path for ProctorFree's Launch Portal. Windows From the ProctorFree Launch Portal Select an available link Complete payment if required. You will not be prompted for payment ...
Desktop Application - Getting Started with ProctorFree
Before getting started with ProctorFree's Desktop Application be sure to review the Technical Requirements. ProctorFree's Desktop Application is compatible with all major web browsers and does not require the user to have Java installed on their ...
Desktop Application - Profiling / Authenticating
ProctorFree utilizes facial detection software as a means of authentication for your proctored session. We understand facial detection is still an emerging technology that many of our end users may not have encountered before. To help familiarize you ...
How do I check my computer's processor?
ProctorFree's processor requirements can be found on our Technical Requirements page. In some instances, processors that meet our minimum requirements may still experience issues due to background applications. Prior to getting started with ...
How do I pick which camera I want my computer to use? (Dual Camera Device)
ProctorFree is currently unable to provide official support for dual camera devices. Below are some troubleshooting steps that users may attempt when utilizing these devices however these do not guarantee compatibility with ProctorFree. Known issues ...