Frequently Asked Questions
Account Setup Email(s)
ProctorFree Users whom have been informed by their exam institution that they should expect an email from ProctorFree regarding account setup are sent two emails. Account Verification Email [Example] - Originating mail server: us-west-2.amazonses.com ...
Why am I receiving an Access Denied message when my exam launches?
In some instances ProctorFree will open and display "Access Denied" or a similar message on your institutions website when launching your exam. This may be due to enrollment settings, availability settings, required prerequisites, exam attempt ...
What do I do if ProctorFree Aborts during my session?
When completing a session with ProctorFree users who's computers don't meet our minimum requirements or experience technical issues (internet connectivity, too many background applications, etc) may find that ProctorFree will automatically abort ...
Why isn't my Test/Exam listed?
ProctorFree receives course, exam, and enrollment data directly from our Partners through integrated (automated) and unintegrated means. We can not adjust information received (start/end dates, enrollment, etc) without authorization from our primary ...
How do I pick which camera I want my computer to use? (Dual Camera Device)
ProctorFree is currently unable to provide official support for dual camera devices. Below are some troubleshooting steps that users may attempt when utilizing these devices however these do not guarantee compatibility with ProctorFree. Known issues ...
How do I check my computer's processor?
ProctorFree's processor requirements can be found on our Technical Requirements page. In some instances, processors that meet our minimum requirements may still experience issues due to background applications. Prior to getting started with ...
My Exam Never Opened - Pop-up Settings
In some instances, your browser's pop-up settings may have prevented your exam from opening successfully in a new window. Before performing any troubleshooting steps review all open browser windows by clicking on your browser application towards the ...
How can I clear my Cookies and Cache?
Within your Firefox Browser: Click on the three horizontal bar in the top right-hand corner. Select options/preferences. Select privacy on the left side. Under history section, set the drop down box says "remember history" and select the blue link ...
Which Internet Browser Should I Use?
ProctorFree's Desktop Application is compatible with all major browsers; Chrome, Firefox, Safari, Opera, and Internet Explorer 11+. ProctorFree may require that the latest updates have been installed for your browser.
Popular Articles
Getting Started
To get started with ProctorFree ensure you are in a well lit area positioned so that your face will be in view of the camera throughout the duration of your use of ProctorFree. You should close all non-essential programs on your computer, turn off ...
Technical Requirements
ProctorFree Desktop Application Operating System Windows 10+ or macOS 10.12+ (Sierra) *Windows S mode is not supported. *Chromebooks, Linux, iPads, tablets, and mobile devices are not supported. Hardware Requirements 1 GB available disk space 2GB RAM ...
Accessing ProctorFree
Users of ProctorFree's services access them in one of three ways; through an integrated learning management system, logging in to ProctorFree's web portal, or through a custom integration with an institution's test delivery engine. If you're unsure ...
Desktop Application - Getting Started with ProctorFree
Before getting started with ProctorFree's Desktop Application be sure to review the Technical Requirements. ProctorFree's Desktop Application is compatible with all major web browsers and does not require the user to have Java installed on their ...
Desktop Application - Profiling / Authenticating
ProctorFree utilizes facial detection software as a means of authentication for your proctored session. We understand facial detection is still an emerging technology that many of our end users may not have encountered before. To help familiarize you ...