We want to make sure you are satisfied with your experience - we understand it's frustrating if you're simply unable to take a proctored exam. If for some reason you are unable to use our platform, please contact us at support@proctorfree.com.

Refunds are only made in the event of a technical issue that is confirmed by our technical support team, with notice provided to an appropriate point of contact at your institution. At that point, we will initiate a refund and confirm that it has been initiated via email, chat support, or over the phone. All other requests must be approved by your institution.